LEADERSHIP WITH EXPERIENCE, EXPERTISE AND PASSION
Bryan founded South River Restoration in 1998 to fill a much needed void in the disaster recovery industry. Bryan enjoys helping people in their time of need, and the principles and ideology that the company was founded on are Bryan’s core beliefs of total customer service, quality, integrity, fairness and commitment to customer satisfaction. After extensive training and years of experience, Bryan is certified by the IICRC as a Master Water Restorer and a Master Fire and Smoke Damage Restorer.
Michelle joins the team with more than sixteen years of marketing communications experience. She will lead South River’s marketing efforts, ensuring effective, branded communications in all areas of the company. As a graduate of Towson University, her past experience includes strategic planning and project management at Crosby Marketing Communications for B2B and B2C audiences. Most recently, she was the assistant manager at South River Colony Conservancy (homeowners’ association) where she was part of the team who was awarded the Washington Metropolitan Chapter Community Associations Institute (WMCCAI) 2011 Communicator of the Year award. Michelle’s passion for knowing the customer strengthens our processes and services to ensure we deliver customer satisfaction.
TJ became a member of the SRR family in 2011. As Director of Reconstruction, he brings with him over 20 years of construction experience. TJ oversees all reconstruction projects to ensure they are completed to the best quality with complete customer satisfaction. In accordance with SRR’s main goal, to give back what disaster took, TJ and his team strive to get customers back to their daily lives quickly and efficiently. In his spare time, you will find TJ catching as many Boston Red Sox games as possible with his daughter and wife; you’ll hardly ever see him in public without some sort of Red Sox apparel on his person to represent his hometown!
Jeff Moore has been a key team member of South River Restoration since 2009. As Director of Mitigation, he has one of the toughest jobs in the company. With customer care support, he works to ensure all mitigation jobs are scheduled and completed in a timely manner – all while striving to satisfy every customer! Jeff’s past experience as a purchasing agent and insurance property inspector/adjuster for companies including Nationwide provide tremendous insight and intel to help get the job done right and in a cost-effective manner. What’s more, he’s been interested in the restoration industry long before he ever thought about it as a career. When you see him, just ask him to tell you the story about the kittens he saved! It’s something that makes his wife and two young kids proud to call him husband and dad!
Louise brings over 15 years of experience in human resources to South River Restoration. Previously, she worked as employee relations representative for Securitas Security Services USA, Inc., which is a company that provides security services through the United States, employing over 93,000 people. Louise earned her bachelor’s degree from Bridgewater State University in Massachusetts. Additionally, she earned her PHR (Professional in Human Resources) through HR Certification Institute (HRCI) and is a member of the Society for Human Resource Management (SHRM). When not at work, she can be found cheering on the Towson Tigers at various sporting events, antiquing with friends or hanging out with her family. Presently, Louise resides in Arnold, MD with her husband, Dan and cat, Kalie.
Lindy joined South River Restoration in 2009 as a customer care associate. In addition to her associate roles, she also served SRR as the accounts payable representative. Quickly falling in love with accounting, Lindy was promoted to Director and has been ever since. Prior to working in restoration, she held a management role in retail while earning her bachelor’s degree at the University of Maryland – Baltimore County. When Lindy is not at work, she can be found baking for friends and family, reading a classic piece of English literature or boating on the South River with family. Currently, she resides in Bowie, MD with her husband, Mike, dog, Alessia and bearded dragon, Roxy.
As the Business Development Manager, Eric leads the charge to developing internal and external relationships that enhance the overall customer experience. Most recently, Eric was the director of business development for FosterThomas, Inc., where he was responsible for sales and client management for the greater mid-Atlantic region. He has a combined BA in criminal justice, psychology and business development from the University of Baltimore. Outside of the office, you might bump into Eric hiking through Skyline Drive, or at the finish line of Tough Mudder’s where his wife Melissa and one-year old Evan are waiting for him!
Donna Lowe grew up in the Annapolis area and joined South River Restoration in August of 2011. She came to our team with over 10 years of customer service experience with a background primarily in call centers such as United Health Care and Wells Fargo Home Mortgage. Since SRR customer service is what sets us apart from our competitors, Donna is always looking for better ways to connect with our customers. From that first call made to our office, you are sure to find a friendly voice on the other line who will deliver unparalleled customer service. In her off time, you will find Donna reading on her kindle, looking for excellent shopping deals and being mother of year when she takes her daughter to midnight Twilight Saga showings or being first in line to get the new Black Ops video game for her son.
Nancy has been in the restoration industry since 1991. Through these 20+ years, her roles have ranged from business development to estimating and production. She has also obtained her Texas All-Lines Adjuster License along with Xactimate and IICRC/The Clean Trust Certifications. She is experienced in the mitigation and restoration of all types of residential and commercial projects. In 2003, Nancy started a design-build commercial construction company, providing in-house architectural and engineering services. Her company specialized in ground-up commercial construction, as well as commercial in-fill, retail, restaurant and medical. Specialty projects also included multi-million dollar residential projects requiring architectural oversight. In 2009, Nancy sold her construction company and rejoined the restoration industry. Nancy is “excited about the future of South River and the broad knowledge background that our office brings to the current marketplace.” Her enthusiasm for South River and the restoration industry is unparalleled.
Nic was raised in the construction industry working for his family’s commercial glass company in Virginia. Nic went on to build large custom homes with square footage in excess of 40,000 square feet, while obtaining his Master’s Plumbers license. When Nic relocated to Texas with his wife and children, he founded a commercial construction company, completing contracts with companies such as Miller/Coors Brewing & D/FW International Airport. During the months of clean up after Hurricane Katrina, he also renovated several commercial buildings that had been devastated by the hurricane. As Reconstruction Manager for South River Texas, Nic utilizes his broad experience in the rebuilding and the renovation of commercial and residential property, to effectively manage our disaster reconstruction division in the Texas location. Nic is also a very dedicated family man who lives to be in the outdoors hunting and fishing.
Juan joined South River Restoration in 2011, but is a veteran disaster recovery manager. During his years in the industry, Juan has supervised all types of property losses ranging from residential to large commercial restoration requiring international travel. Upon joining our team, Juan quickly became an important asset to South River Restoration since his core belief of providing customer service with integrity, enthusiasm, and a “whatever it takes to get the job done” attitude, matches that of our own. With Juan at the helm of our Texas mitigation team, we have become the force to be reckoned with. Among his many skills learned while in the restoration industry, Juan’s years of experience as an industrial mechanic, while working for a global provider of architectural building products in Chicago, highlights his problem solving abilities. He is also married with two beautiful children who enjoy cooking, swimming, singing, and playing musical instruments with their dad!
With over 18 years of experience, Susan brings many skills to South River including Payroll Processing with PayTrain Mastery training, accounting talents as a certified QuickBooks User, HR, Event Planning, Customer Service, Executive Assistance as well as Office Management. She is a self-starting results oriented highly responsive go-getter with a positive team building attitude. She focuses on promoting efficiency and lowering overhead, while providing team support. She places a strong emphasis on dedicating her time and talents in multiple charitable organizations focusing on fundraising for The National Multiple Sclerosis Society, Cancer Care Services, oncology research efforts with the University of Texas at Arlington, UT Southwestern and Cook Children's Hospital. Funding attendance scholarships for pediatric oncology patients to Camp Sanguinity, affiliated with Cook Children's Hospital and Camp Esperanza, affiliated with Children's Medical Center of Dallas, and holds the position of treasurer on the board of directors for The Cancer Research Foundation of North Texas. She has one son who is the brightest light in her life whom she spends most of her time with.